“Businesses cannot afford to underestimate the impact large cloud titans such as Amazon, Dropbox, SalesForce and others, have had on customer experience expectations for software users. Everyone is a cloud service consumer today, and everyone has had their standards raised.” A recent article authored by me and published by Thales / Gemalto: https://sentinel.gemalto.com/blog/cloud-services-create-new-customer-experience-reality/   Quick…