Cloud Services Create a New Customer Experience Reality

“Businesses cannot afford to underestimate the impact large cloud titans such as Amazon, Dropbox, SalesForce and others, have had on customer experience expectations for software users. Everyone is a cloud service consumer today, and everyone has had their standards raised.”

A recent article authored by me and published by Thales / Gemalto:

https://sentinel.gemalto.com/blog/cloud-services-create-new-customer-experience-reality/

 

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